Policies
PROCESSING & SHIPPING
At PAACHN our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers around the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing: Order verification, final production, quality check and packaging. All orders placed before 5:00 PM Pacific are processed within 2 business days, and shipped once payment has been approved.
- Shipping: This refers to items shipped from our warehouse to the destination. US orders are shipped by one of the major carriers: UPS, USPS, or FEDEX. Delivery times vary depending on the delivery address and location. Delivery date estimates are calculated based on the shipping date and location. Customers will be notified of the estimated delivery date and will be given a tracking number once the order is shipped. PAACHN offers free shipping for all orders over $75 for US shipment only. At this time we do not offer free returns for domestic orders, and we do not offer free shipping or free returns for any international orders. All international shipments are processed through DHL. Clients will be notified of the estimated delivery date and will receive a tracking number once the order is shipped. DHL bills the import fees directly to the customer. We recommend contacting your country’s customs office to calculate the final cost of your order before completing your order with PAACHN.
RETURNS
All of PAACHN’s products are limited run and made in small batches. These products can present slight variations, which are normal for handmade products, and we do not accept returns based on these irregularities.
If you are not satisfied with your PAACHN product, you can return your product as long as it has not been used, is undamaged, is clean, and is sent back with all original packaging including all tags, accessories and instructional materials. Because we consider the impact shipping has on our environment, we may cover return shipping on a case by case basis. If you are ordering multiple products to understand fit please work with our customer service prior to purchase. Currently, PAACHN does not offer free shipping or free returns for any international orders.
PAACHN products can be returned or exchanged up to 30 days after date of purchase for a full refund, providing the item is in its original condition, with tags still attached. If you wish to return your PAACHN product send us an email at hello@paachn.com explaining the reason why you wish to return your product and we will send you further information. We appreciate any feedback you send us as it will help us improve our products and service.
PRIVACY POLICY
At PAACHN we respect your privacy and believe you should have complete knowledge to how we use your information, because we know that you care about how your personal information is used and shared. This privacy policy discloses how we use any personal information you share with us throughout different interactions whether it is in person, at events, by phone or email through our customer service, as well as through your use of our website. We want you to understand what information we collect, how we collect it, how that information is used, how you can consult that information and how you can control our disclosure of that information.
By visiting our website, using our services, purchasing products on our website, posting on our message boards in social networks or online chats, or providing us with personal information, you acknowledge that you accept the practices and policies outlined in the then current Privacy Policy and our Terms and Conditions.
You should review this Policy every time you provide us with Personal Information to make sure that you agree with it. If you do not agree with this Policy, please do not provide us with personal information or use our site.
WHAT IS PERSONAL INFORMATION?
Personal information is information that refers to an individual specifically and is recorded in any form. Personal information includes such things as your name, last name, billing address, email, postal address, telephone numbers, credit or debit card data, or any other types of information that is collected based on your digital and physical interactions with PAACHN and PAACHN's products.
HOW IS PERSONAL INFORMATION COLLECTED?
Personal information may be collected in any interaction that you have with our sales team at events or in stores. It may also be collected online when you voluntarily register with us or update your existing profile with us, receive catalogues, newsletters or emails, use our customer services, answer surveys, use text messaging, enter contests or other promotional opportunities, and when you post on our social networks’ message boards, online chats, or make other submissions to our site.
If you choose to send an e-mail from our site to another person, or if you purchase a gift for another person, we will also collect that person’s Personal Information.
Our website is intended for use by adults. We do not knowingly collect any personal information from children under the age of 13. Those under the age of 13 should not use our website or provide PAACHN with any personal information.
PURPOSE OF COLLECTION
We use personal information in an effort to improve your shopping experience, to improve your product experiences, to communicate with you about our products, promotions, or contests, to protect you and us from error and fraud, to process your requests or orders, and to keep track of and analyze your purchases, transactions, shopping patterns, account activity, payment history, and to comply with legal requirements. We may also use this information to make offers to you, to help us target specific products to you, and help us develop and improve our website and other brand platforms and their content.
CONSENT
We will collect, use or disclose your personal information only with your knowledge and consent, except where otherwise required or permitted by law.
Consent may be oral or written, expressed or implied. Implied consent is obtained in a number of ways, including where a customer relationship already exists, express content has previously been given, or the purpose of using the personal information is reasonably apparent to you.
Occasionally, we may transfer your personal information outside of our company, to trusted entities and third parties which assist us in servicing you.
You may change or withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. We will inform you of the implications of doing so. To amend your consent, refer to the Contacting Us section below.
If you provide us with personal information about another person, you represent and warrant to us that you have obtained all necessary consents from that other person to permit us to use that personal information as set forth in this policy.
LIMITING USE, DISCLOSURE and RETENTION
Personal information will not be used or disclosed for purposes other than those for which it was collected, except with your consent or as required of permitted by law. It will be retained only as long as necessary for those purposes or as required by law.
If you send an e-mail from our site to another person or if you purchase a gift for another person from us, that person’s personal information will only be used for the purpose of sending that person the e-mail or delivering the gift to that person, and for related technical problems, queries and customer service matters.
We may also disclose this information to third party processors, fulfillment centers, financial institutions or other third party service providers who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs, suppliers of technological services, financial transaction management, logistics services, transportation, order management and customer service, and / or analysis of the transactions made through our website in order to provide our users with sufficient guarantees in purchasing transactions, etc.) or as necessary to process your purchases. By providing personal information in this website or otherwise to us, you expressly authorize us to disclose and process your information as described. Your consent to this access/disclosure, includes those cases where for the efficiency of the provision of the services, providers may be located in and / or have access to the data from countries or territories outside the United States, will be deemed as granted by clicking the button of acceptance. Please do not proceed if you do not agree on the above mentioned personal information usage and cross border transfer.
OPENNESS AND INDIVIDUAL ACCESS
This privacy policy and any related information are available at all times on our website under Privacy Policy, or upon request. Upon request, we will inform you of the existence, use and disclosure of personal information relating to you and give you access to that information. You have the right to challenge the accuracy and completeness of your information and have it amended as appropriate.
Contacting Us
For anything to do with this policy, including questions, comments or withdrawing of consent, please contact us as follows: Email: hello@paachn.com
We will inform individuals who make inquiries or lodge complaints about our inquiry of complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending out policies and practices.
COOKIES AND WEB BEACONS
Cookies are small text files which embed themselves on your hard drive from some of the websites pages. Cookies cannot extract any information from your hard drive, over which you have complete control. We use cookies to determine site traffic, convey useful information about your interest, and to personalize any future information visits you make to the website. Cookies do not systematically provide us with any personal information about you, you can opt to stop receiving cookies at any time by simply modifying your browser’s configuration.
LINKS TO OTHER SITES
Our website may contain links to sites other than our own. Those sites may have their own privacy policy, or no privacy policy at all. We are not responsible for those sites, and we provide these links solely for the convenience of visitors to our site. These sites may send their own cookies to you and may collect information and use it in a way inconsistent with our privacy policy. We encourage you to review the privacy policy and terms of use of any third-party sites or services before providing them with any of your personal information. We do not control the content that appears on these sites or take any responsibility for their content, nor should it be implied that we endorse or otherwise recommend such sites of their products or services offered.
DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY
Except as otherwise expressly provided, this site, all contents and all products and services are provided on an "as is" basis. PAACHN disclaims all warranties of any kind, either express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. PAACHN does not warrant that your use of this site will be uninterrupted or error free, or that this site or its server are free of viruses or other harmful elements.
Although PAACHN endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Your use of the site is at your own risk. Neither PAACHN nor its affiliated or related entities or its vendors or content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this site, or any information or materials provided on the site. PAACHN is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the site or any materials on the site, or with any of PAACHN's terms of use, your sole and exclusive remedy is to discontinue using the site. You agree to indemnify, defend and hold harmless PAACHN, its employees, advisors, distributors, vendors and affiliates from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorneys' fees, resulting or arising out of your breach of any of these terms of use.
We proudly hail from Seattle, Washington. Consequently, any disputes regarding this Agreement shall be governed by, and construed and enforced in accordance with, the laws of Washington.